Business Process Outsourcing

Overview

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITeS) industry.

BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.

SPS Resources has proved itself as a preferred choice in BPO industry with competency to facilitate Business Process Outsourcing with successful process migration. SPS Resources strengths lie in its multi faceted approach to diverse services, both in the voice and non-voice domains. We are delivering world-class services to our clients. Our 24x7 services meet benchmarked international quality and TAT norms.

Early Adopter

  • Low cost VOIP/ IPLC based model
  • Quick startup with integrated solution for Inbound, Outbound, Fax and E-mail support
  • HR support for recruitment and training
  • Experienced Technology Team support
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